About the Author

Siony Hijara started her career in the customer service at a young age. She brings with her a genuine insight in Customer Experiences and Usability within the BPO and Contact Center industry, with over 8 years of experience from software development, market research and in providing support for the telecommunications sector.

As a COPC Registered Coordinator her expertise in streamlining operations, reducing costs, and maximizing organizational efficiency makes her a valuable asset to every organization committed to achieving operational excellence through the COPC Performance Management System.

She is Web passionate, loves blogging and has interests in nature, photography and technology in general.