Corporate Paradox

ICT just finalized their merger with Sykes. I left ICT Group before the merger was completed. I will be joining a new call center and will be setting it up from scratch. Surely all learning I've had will put to use. A big dreamer I am, I'm trying to sort things out now as to what really MATTERS. I am now into thinking BIG but initiating small actions, baby steps, one right thing at a time and certainly all those BIG things I've been envisioning are sure to happen. I will start with new ideas and new way of thinking.

Think BIG, do small steps at a time is a new paradox in the call center industry which I'm certain to include in my mantra. =)